FAQ – Frequently asked questions about the Gessate Bike service

1. Who can use the Gessate Bike service?

The service is open to all adult citizens who wish to use the bicycle station for storing bicycles or motorcycles.

2. How can I register for the service?

Registration is done online through the official website gessatebike.it, by creating a personal account and entering the required information.

3. How long does it take to activate the subscription?

Activation may take up to 48 working hours from the request.

4. What information is required for registration?

Required information: username, email, first name, last name and password, along with acceptance of the privacy policy.

5. Can the service be used without a subscription?

No, to access the bicycle station you must be registered and have an active subscription.

6. Can I choose different types of subscription?

Yes, daily, monthly and annual subscriptions are available, with different options depending on the type of vehicle (bicycle or motorcycle) and the services included (electric charging and locker).

7. What does the charging service include?

The charging service allows you to connect your electric vehicle to dedicated charging stations during parking.

8. What is the locker for?

The locker is a closed and secure space that allows you to store accessories safely.

9. How do I access the bicycle station?

Access is available in two ways:

  • Online (Mode A): go to gessatebike.it, log in and tap Open bicycle station in your personal area. The gate will open automatically.
  • RFID card (Mode B): bring the RFID card (available on request by writing to abbonamento@classonlus.it) close to the reader at the entrance. The gate opens automatically.
10. What should I do after parking my vehicle?

You must:

  • place your vehicle correctly
  • verify that the closing has occurred correctly
11. Is the service safe?

Yes, the area is equipped with security systems, including video surveillance, in compliance with Regulation (EU) 2016/679.

12. What happens in case of theft or damage?

The service adopts security measures, but the user must comply with the terms of use. Any liability is governed by the service regulations.

13. Can I modify or cancel my subscription?

The terms for modification or cancellation are defined in the regulations and terms of use available on the website.

14. Who can I contact for assistance?

For support you can contact the service by email: abbonamento@classonlus.it

15. Where is the bicycle station located?

The facility is located on the north side of the car park at the terminus of Milan Metro Line M2 at Gessate.